Question 1

What areas does Fall & Frost service?

Accepted Answer

We service the greater Charlotte, Lake Norman and Lake Wylie areas including the following communities and zip codes:

Belmont, NC        Concord, NC             Cornelius, NC	      Davidson, NC        
Fort Mill, SC	 Gastonia, NC	        Huntersville, NC        Kannapolis, NC
Lake Wylie, NC/SC	Matthews, NC	 Mint Hill, NC	     Mooresville, NC
Mount Holly, NC	  Pineville, NC	 Rock Hill, SC	     Tega Cay, SC

28031 ∙ 28036 ∙ 28037 ∙ 28075 ∙ 28078 ∙ 28079 ∙ 28104 ∙ 28105 ∙ 28108 ∙ 28134 ∙ 28173 ∙ 28202 ∙ 28203
28205 ∙ 28206 ∙ 28207 ∙ 28208 ∙ 28209 ∙ 28210 ∙ 28211 ∙ 28212 ∙ 28213 ∙ 28214 ∙ 28215 ∙ 28216 ∙ 28217
28226 ∙ 28227 ∙ 28262 ∙ 28269 ∙ 28270 ∙ 28273 ∙ 28277 ∙ 28278 ∙ 28282 ∙ 29707 ∙ 29708 ∙ 29715

Question 2

When will my delivery be scheduled?

Accepted Answer

After the purchase is completed, we will begin scheduling based on location. You will receive an email from us stating when you package will be delivered and set up. If you need it by a specific date, please note so in the special notes section. We cannot guarantee that you will get your desired date, but we will try our best to accommodate you.

Question 3

Do I need to be home during setup and delivery?

Accepted Answer

Not at all! As long as we have easy access to the area you've designated for your setup, there's no need for you to be home.

Question 4

What if my home is not located in one of your service areas?

Accepted Answer

If you live near one of our established service areas, we may be able to deliver to you for an additional surcharge. Please contact us at hello@fallandfrost.com for further inquiries.

Question 5

Do you offer pick-up services after the season?

Accepted Answer

Yes! As an optional add-on, you can choose to have our team pick up and dispose of the items for you.

Question 6

What do you do with the pumpkins that are picked up at the end of the season?

Accepted Answer

We donate them to a local farm to use for the animals.

FAQs